Return Policy
Last Updated: July 2025
1. Overview
At AWB Herbal Remedies, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchase or have received a damaged product, our return policy is here to help.
2. Conditions for Returns
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Returns are accepted only for the following reasons:
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Damaged product upon delivery.
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Incorrect product received.
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Expired product received.
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Products must be unused, unopened, and in the original packaging.
3. Return Process
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Step 1: Contact us within 48 hours of receiving the product.
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Step 2: Provide proof of purchase and images of the damaged/incorrect item.
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Step 3: Once verified, we will initiate the return process.
4. Refund Policy
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Refunds will be processed within 7-10 business days after the returned item is received and verified.
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Refunds will be credited to the original payment method.
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Shipping charges are non-refundable unless the error is on our part.
5. Non-Returnable Items
The following items cannot be returned:
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Products that have been opened or used.
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Items purchased during clearance sales or promotions.
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Customized or personalized items.
Contact Us
For any concerns or queries about your return, please reach out to us at: